Delivery FAQ

Please note: temporarily delayed delivery times

Have you recently placed an order? Unfortunately, there might be a slight delivery delay on your order from Rijksmuseum due to the large quantities of packages being transported by the delivery services. Our sincere apologies for the inconvenience. You will receive Track & Trace information via e-mail as soon as your order is out for delivery.

What are the shipping cost?

The shipping cost vary based on the country of delivery and the weight of your order. The shipping cost will be calculated during the ordering process. 

What are the estimated delivery times?

We aim to deliver within four working days within the Netherlands and Belgium. Do you wish to receive your order at a delivery address outside the Netherlands or Belgium? International estimated delivery times vary per country. The table below provides an overview of the estimated delivery times. If the country of delivery is missing in the table below, please visit this page for a complete overview. 

* Please note that additional costs (customs clearance costs or import duties) may need to be settled upon receipt when the delivery address is outside the European Union, such as the United Kingdom.
** The delivery estimates are in business days, meaning Monday to Friday. 

How can I trace my order? 

You can follow your package with the track-and-trace code that you receive by email. If you have not yet received this message, it may be that this message has ended up in your spam inbox or that your order has not yet been processed.

I have not received an order confirmation, but the payment was successful. Did my order get through?

Potentially the email we send to you has ended up in your spam box, just to be sure you can check this again. If you have successfully placed an order over 30 minutes ago and you have not received a confirmation yet, please contact our customer service.

Can the products from rijksmuseumshop.nl also be viewed in the museum shop?

You can view and purchase the products from the webshop in the museum shop. You can visit the museum shop every day between 5 pm and 6 pm without an entrance ticket.

If you prefer to visit the museum shop outside this opening hour, you will need an entrance ticket. As a Friend of the Rijksmuseum you always have unlimited access, and you do not have to reserve a starting time.

With a museum card or other access pass, you can book a time slot for free and enter the museum by showing the reservation and access pass. You could also book a regular ticket and reserve a time slot. The reserved timeslot is the start of your visit. You can then stay as long as you want.

If you prefer to view a smaller selection of our top products in real life, visit the Rijksmuseum Teekenschool! This educational centre has a shop with our main products at the entrance on your left.

The Teekenschool is located next to the main building at Hobbemastraat 25. You do not need an entrance ticket to access the shop. The Teekenschool is open on weekdays from 9 am to 5 pm and from 10 am to 5 pm on the weekends.